Return & Refund Policy
At Bomshell, we want our customers to have a positive shopping experience.
Because our products are personal-care and hair-care products, hygiene and product safety are important to us.
Return Eligibility
A return or replacement may be considered if:
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You received the wrong product.
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The product arrived damaged or leaked during delivery.
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The product received is defective or has a packaging issue.
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The product is materially different from the product ordered.
Customers should contact us as soon as possible after receiving the order.
Opened or Used Products
For hygiene and safety reasons, opened or used hair-care products may generally not be eligible for return or refund.
Damaged Products
If your order arrives damaged, please contact us and provide clear photographs or videos of the package and product so that we can assess the issue.
Refunds
If a refund is approved, the refund method and processing time will depend on the payment method and circumstances of the order.
For Cash on Delivery orders, we may provide an appropriate refund or replacement solution after reviewing the case.
Exchanges
Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the correct product.
Non-Returnable Situations
Returns may not be accepted for:
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Change of mind after opening or using the product
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Incorrect delivery information provided by the customer
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Failure to accept a confirmed Cash on Delivery order
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Normal variation in individual product results
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Products damaged after delivery due to improper storage or use
Contact Us
For return or refund requests, please contact our customer support team with your order details.
Last Updated: September 2026